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Forum Discussion

1839744's avatar
1839744
Explorer | Level 3
2 years ago

Hard drive full of system data on macOS, how can I change it?

Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB...
desktop
Mac
Storage space
1839744's avatar
1839744
Explorer | Level 3
2 years ago

@Hannah @Hannah

yes, I think so. If I click on the sidebar in the Finder window, there appears a file with "Agencyname Dropbox". I can use it like a normal file, but if I need files, I have to make them "offline avaiable" first.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

1839744, sorry for jumping in.

 

Can you please double check what Hannah asked above about being on File Provider and let me know if that’s indeed the case? 

 

You can verify this via the Sync tab of your app preferences. What’s the Dropbox folder location you see?

 

Keep me posted.

  • VirageSonore's avatar
    VirageSonore
    Explorer | Level 3
    2 years ago

    For me, the person I talked to yesterday told me I was on File Provider.
    The location is under user/library/CloudStorage/

     

    If this helps..!

    • 1839744's avatar
      1839744
      Explorer | Level 3
      2 years ago

      Hello again, thank you very much for your help. I have now been able to solve the problem for the time being. The folder, which is not visible in the Finder and was also not accessible, could be found and deleted after several days. In my case it seems to have been a bug from Apple and Dropbox.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Really glad you were able to sort this out, 1839744! 

         

        Thanks for the ticket number, VirageSonore! From the Dropbox location you mention, it looks like you’re on File Provider indeed. 

         

        I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you get the chance.

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