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Forum Discussion

1839744's avatar
1839744
Explorer | Level 3
2 years ago

Hard drive full of system data on macOS, how can I change it?

Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB...
desktop
Mac
Storage space
VirageSonore's avatar
VirageSonore
Explorer | Level 3
2 years ago

For me, the person I talked to yesterday told me I was on File Provider.
The location is under user/library/CloudStorage/

 

If this helps..!

1839744's avatar
1839744
Explorer | Level 3
2 years ago

Hello again, thank you very much for your help. I have now been able to solve the problem for the time being. The folder, which is not visible in the Finder and was also not accessible, could be found and deleted after several days. In my case it seems to have been a bug from Apple and Dropbox.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Really glad you were able to sort this out, 1839744! 

     

    Thanks for the ticket number, VirageSonore! From the Dropbox location you mention, it looks like you’re on File Provider indeed. 

     

    I’ve located your ticket in our system and left an internal note on your behalf, as well. Please check our team’s latest reply, when you get the chance.

    • VirageSonore's avatar
      VirageSonore
      Explorer | Level 3
      2 years ago

      Hi Nancy !
      I replied to the ticket this morning, and since then... there's a problem and it says "error loading your ticket" 😞 do you know why ?

       

      1839744 I am really glad you found a solution ! What is that file/folder and where was it ? Did you delete it ?

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