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Forum Discussion

1839744's avatar
1839744
Explorer | Level 3
2 years ago

Hard drive full of system data on macOS, how can I change it?

Dropbox eats up computer memory in the form of system data, although all folders are not set to "offline available", but can only be viewed online. How do I fix the problem? The computer has 500 GB...
desktop
Mac
Storage space
VirageSonore's avatar
VirageSonore
Explorer | Level 3
2 years ago

I replied on the comment made on our ticket... but now I can't access to the ticket anymore, it says "error loading your ticket"

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Just to clarify, are you trying to reply to the ticket directly via your email address, and you receive this error? Can you send me a screenshot of what you see perhaps? 

     

    I'd like to have a visual and guide you from there.

  • VirageSonore's avatar
    VirageSonore
    Explorer | Level 3
    2 years ago

    No I went on the link that was sent to me, I could see the whole chat I had, and someone named Daniel I think, responded (looked like this forum here) and I could respond, and I did but now that's what I see : 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot! When logging the ticket, you should’ve inserted an email address, as well. Please check the inbox of that email address, and reply back to our agent from there.

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