How do I unselect the "Join the folder" option & delete 5 videos from my storage?

Hey EJL1, welcome to our Community! 

I'm guessing that you see the option to "join the folder" as to become a permanent member of it. However, would you mind sending over a screenshot of the option, in order for me to have  a visual too? 

As for deleting the videos off of your Dropbox account, you should be able to follow these steps, in order to achieve it. If these are shared content, let me know and I'll be happy to provide you the next steps.

Keep me posted! 

Megan - okay, I warned you that I'm a Martian newborn and here's the proof:  I had to look up how to take a screenshot, I did it and it worked and now I have it in my files.  When I tried to figure out how to send it to you, the "Authentication" failed when I tapped reply...I am obviously and painfully uneducated in 99.9% of basic computer use.  Regardless...the "Join folder" option is the only one of 4 ("Join". "Copy", "Download" and "Share").  I could not de-select by tapping Join or any of the other 3 options.  It is the only one now with white print on a black background (the other three are black on white).  If my inabilities make it impossible for you to help me, I fully understand, and thanks for trying 

Don't worry about this EJL1, we'll take it step by step!

You should be able to attach a screenshot here, by replying back to me and clicking the camera-like icon that looks like that

As for the option to join the folder: when do you see that option? What steps do you follow on your end before you get there? 

Okay, let's try...

Hey EJL1 - I hope it's OK for me to jump in here.

Can you please clarify if the link(s) to the files/folders you're trying to access and/or download were shared with you with view-only rights or edit ones instead?

Also, do you get the same results after clearing your browser's cache or on another browser? 

Hello Walter - trying to carry on conversations with you and Megan has demonstrated how little I understand. 

The links are sent to me by Chicago Scanning (the company that is digitizing our old 3/4' videos).  They send the link in an email.  I open the email and tap the link.  I am sent directly to the page on Dropbox that we're talking about where I can download the digitized videos to my files (the awful screenshots from my last communication).

They give me no rights to view or edit - we own the videos.

I'm not sure I understand what clearing my browser's cache means - closing the tab/window?

I almost always use Google for convenience; my files are Microsoft Explorer, so that's where they ultimately get sent.

I should also point out that even though I'm getting the same "can't respond" notice from Explorer (that mentions permissions), the videos are downloading - it just takes 15 minutes or so to start.

Don't know if this means anything to you...ask me some more questions...I'll try to answer cogently... 

Hi from me as well, EJL1!

I saw in your screenshots that there's a banner at the bottom of the page, providing some info about the "join folder" option.

Can you click "OK" there, to see if the other options are clickable afterwards?

Hi, Hannah - I clicked "ok" on the banner - the banner disappeared - the download option was clickable - the video downloaded - this has been what's happening all along.  I still don't see why the "Join" option is highlighted and why I'm getting these "can't download-no permissions" notices in my file even though the downloads seem to be working.  I mean, am I just supposed to ignore them?

Hey EJL1!

In regards to the "join" option, it's safe to assume that this is a shared link that was sent to you with editing permissions. Would you mind checking with the owner of the link about this? 

If that's the case then that's normal. 

As for the "can't download-no permissions" messages you mentioned, I'm not sure when you get this, and if this happens on Dropbox or not. Do you maybe have a screenshot of that? 

Megan - I am becoming more and more confused.  The link I am sent is sent by Chicago Scanning and is contained in an email sent from their office.  When I tap that link I am sent to a Dropbox page (shown in the screenshot from yesterday).  I simply move my cursor to the "Video" line; I tap on the "download" prompt which appears on that line to the right.  This begins the download of the compressed file or folder containing the zipped video(s) they have digitized for us.    There is no permission involved.  These are our videos which we download to my laptop's Microsoft Explorer program because Chicago Scanning doesn't want us living rent-free in their cloud account.  For the first time a few days ago, when I attempted this very simple act (and when for the first time I noted that the join option was highlit and that I could not un-hilight it) I immediately received a reply from Microsoft Explorer that read CRDOWNLOAD.  This appeared in the download section of my files where the downloaded compressed file had alwaysappeared -  it mentioned " no permission".  In a short period of time, the downloads started- with no explanation- as they always had before.  The whole process was the same as always except for the Hilighted join option and the CRDOWNLOAD notice.  I can't for the life of me understand why Chicago Scanning would send the same type of link it always does that now contains permissions.  I hope to see and speak to the Chicago Scanning office on Friday, but I just don't see how this could be because of them...Also, it's impossible for me to send you a screenshot of the CR...since it disappears as soon as the download starts.

I feel that I'm not being very helpful and perhaps not explaining myself with clarity.  I REALLY wish I could actually talk to someone...but I don't have the right kind of membership...