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Forum Discussion

chris_fullam's avatar
chris_fullam
Helpful | Level 6
3 years ago
Solved

How fast does it take to free up quota?

Hi there   I am on a team plan 5TB with 7 other accounts. we reached our capacity yesterday, so about an hour ago we permanently deleted aproxx 700GB but the app still says we are over the capa...
Quota
Storage space
  • chris_fullam's avatar
    chris_fullam
    3 years ago

    Hi Jay,

     

    Our admin went on line with Dropbox Support there just before lunch and either they did something on their end, or the files I removed yesterday just took a while to show up as removed, but in the last 30 mins the usage went from 5.11TB to 4.3TB (which is the amount I deleted yesterday)

     

    So its back up, running and syncing now, thanks.

     

    Chris

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It seems that the rest of the data is being used by other members of the team. 

 

Have you tried checking the individual quota usage for each member by checking this page in the admin console?

chris_fullam's avatar
chris_fullam
Helpful | Level 6
3 years ago

I'll don't seem to have permissions on that link, I'll forward it on to the admin and see if she can access it.

 

Thanks again for your help

 

C

  • chris_fullam's avatar
    chris_fullam
    Helpful | Level 6
    3 years ago

    Hi Jay

     

    I've handed it over to my admin to see if she can sort it out. 

    Thanks for your help

     

    Chris

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, sorry, I assumed you were the team admin, hence only they can access that link.

       

      Keep me updated with any news!

      • chris_fullam's avatar
        chris_fullam
        Helpful | Level 6
        3 years ago

        Hi Jay,

         

        Our admin went on line with Dropbox Support there just before lunch and either they did something on their end, or the files I removed yesterday just took a while to show up as removed, but in the last 30 mins the usage went from 5.11TB to 4.3TB (which is the amount I deleted yesterday)

         

        So its back up, running and syncing now, thanks.

         

        Chris

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