Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

John W.87's avatar
John W.87
New member | Level 2
8 years ago
Solved

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results
File access
Quota
Shared Folders
Storage space
  • Rich's avatar
    Rich
    8 years ago

    Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

     

    If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

     

    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
As well as unsharing you also need to delete the files. Basically if you can see things at www.dropbox.com/home they use your quota.

Deleted files use no space so permanently deleting makes no difference.
  • Stephen Allen's avatar
    Stephen Allen
    Explorer | Level 4
    5 years ago

    I'm new to this. I set up a Dropbox account, and the first message I see tells me that my Dropbox is full. How? I didn't do anything to put files into a folder. So, where are these files, and how do I get rid of them to start again?

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Hey Stephen Allen, I hope you're having a great Friday!

      You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.).

      Could it be that you're a member of a large shared folder that just keeps filling your account?

      Let me know more on this!
       
       

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!