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Basic Account Space reduced from 16GB to 2GB
I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
Any ideas?
Jan
Hey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
35 Replies
- Hannah
Dropbox Community Moderator
Hey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
Same thing JUST happens to me.
I am using the same account.
Anyone know what to do?
- Walter
Hey free4cat00, sorry to hear about this.
Can you please let us know what your plan tab reports about your quota at the moment?
Also, was the additional space earned through referrals or another promotion perhaps?
- I’ve been using the basic free account since I register way far in the time (early adopter) and I invited more than 100 users, and that’s why I got 40 Gb free for years.
- Jay
Hi free4cat00, the most a user can get from referrals would be 16 GB from 32 referrals. These referrals would only increase in space when upgraded to a paid account.
Could you check your referrals page to see if you have any promotional offer on your account that may have expired?
Also, could you let us know the exact quota level on the plans page that my colleague queried about?
Hello Jay,
I can guarantee you that, as an early adopter and big supporter of Dropbox, I have 40 GB of free storage for all my referrals done (+150 people registered because of me).
This was the case until last week when somehow you decided to remove what was your commitment to my referral work.
Please check with your managers, look at my historical info and whatever else you need to look at, and restore my free store.
Thanks a lot
Gabriel [personal information removed per the Community's Guidelines]
- Walter
Hey free4cat00, sorry to repeat myself here, but could you send us a screenshot of your plan tab to see what's reported there in regards to your account's quota?
Not sure what you are asking since it is a free account.
Dropbox BasicFree2 GB of storage to help you store and share files.Your Personal Dropbox account is full Using 37.5 GB of 18.75 GBIs that what you are asking for?Regular files (3.6 GB)Backup (0 bytes)Shared files (33.9 GB)- Walter
So your account's overall quota is 18.75 GB. What makes you think that your additional space was removed from your account free4cat00?
- What make me think that?
The fact that I had this quota for more than 10 years. Do you think is a good enough reason?
I have to say that this conversation doesn’t seem positive nor seem like you are trying to resolve the issue. You are inside the company: you should have the tools to verify that what I’m saying is true.
I do not lie - why seems like I have to prove it?
What kind of customer service is this?
