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How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
Rich
Super User II
Super User IIPermanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
Having the same problem on a basic account, with Dropbox showing exactly the same size (5.76gb of 5.5) as before deletions (700+ files), before clearing cache, and before signing in and out multiple times. None of the remedies listed in this forum have made a difference.
Is there a time schedule Dropbox follows before updating its records (it's been 23 days since I started getting notices that my account was full and need to upgrade)?
The number of queries about this confirms there is a significant issue.
Thanks,
- Jay
Dropbox Community Moderator
Hi Dougseabright, are you certain you don't have a shared folder that has more data in it, which could be pushing your account overquota?
Have you tried calculating the size of the folders on the site to see where the majority of the quota is being used?
Deleting files from the site would immediately free up quota on your account, so you can try that if deleting via your computer isn't working.Jay,
Thanks, but your response did not address issue one bit. As I mentioned, the size of the account is stuck at 5.76gb and never moved even after deleting 700+ files and signing in and out of the account. I have only 364mb of shared files, no way that is the problem. I cleared the cache, and that had zero effect. Dropbox started alerting me that I was getting close to full a couple of months ago. Since I reached quota nothing I did has reduced the reported size of 5.76gb.
Not one community member has figured out the work around, fix for this problem. No one from Dropbox has intervened, or tried to help. Like many on this forum, I suspect this is a corporate strategy to force upgrade. I saw one poster recommend sync.com, I did not know about it. I will check it. I am frustrated and tired of this, ready to ditch Dropbox.
Thanks, Jay, the shared folders were not the pbm. But I did get help from support and size of file was the cue. In fact I had made a couple of videos after deleting 700 files and did not bother to check their sizes. Dropbox was right, I was over my allotted size but did not give me enough info to figure out what was going on. Checking folders for individual file sizes did the trick. Deleted the videos and now everything is running fine again. 🙂
- MeganHey Dougseabright!
Happy to hear back from you, and seeing the issue is resolved!
Don't hesitate to get back to us if anything comes up!
