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John W.87's avatar
John W.87
New member | Level 2
8 years ago
Solved

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results
File access
Quota
Shared Folders
Storage space
  • Rich's avatar
    Rich
    8 years ago

    Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

     

    If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

     

    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Dougseabright, are you certain you don't have a shared folder that has more data in it, which could be pushing your account overquota?

Have you tried calculating the size of the folders on the site to see where the majority of the quota is being used?

Deleting files from the site would immediately free up quota on your account, so you can try that if deleting via your computer isn't working.
Dougseabright's avatar
Dougseabright
Helpful | Level 5
5 years ago

Thanks, Jay, the shared folders were not the pbm. But I did get help from support and size of file was the cue. In fact I had made a couple of videos after deleting 700 files and did not bother to check their sizes.  Dropbox was right, I was over my allotted size but did not give me enough info to figure out what was going on.  Checking folders for individual file sizes did the trick. Deleted the videos and now everything is running fine again. 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Dougseabright!

    Happy to hear back from you, and seeing the issue is resolved!

    Don't hesitate to get back to us if anything comes up!

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