Forum Discussion

Zed's avatar
Zed
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Solved

How to get more Dropbox storage space for free

Hello everyone!   I wanted to show you exactly what happens and what steps you'll need to follow in order to get more free space in your Dropbox. From your Account Settings page you see all you...
FAQ
Referrals
Storage space
  • Rich's avatar
    Rich
    9 years ago

    The only time referral space is removed from an account is when it has been determined that a referral had been earned through illegitimate means. When that happens, all referral space is usually removed.

     

    The only way to know the actual cause is to contact Support.

     

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

  • Zed's avatar
    Zed
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hey pcmdnh,

     

    You can check your quota, including the status of and space earned from promotions and referrals, by logging into the following page and clicking 'View all space earned'.

     

    You can also reach out to our support team for further clarifications regarding when your promotional space expires and they'll be happy to help!

     

    Thanks!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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