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Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
1 year ago

I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.

When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later ...
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

I'm really sorry to hear about this experience, Noleafcloverx.

 

Rest assured that we'll do everything we can to resolve this for you.

 

Have you tried logging in to your account from a different browser or a private browsing/incognito window, to see if you get a different behavior?

Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
1 year ago

Yes. I've done it on 3 different computers, both in and out of incognito mode.

  • Noleafcloverx's avatar
    Noleafcloverx
    Explorer | Level 3
    1 year ago

    I just tried it on my phone (android) and it works as it should.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Noleafcloverx, thanks for the info! 

       

      It might have something to do with the browser's cache. Have you tried clearing it, to see if the behavior remains the same? 

      • Noleafcloverx's avatar
        Noleafcloverx
        Explorer | Level 3
        1 year ago
        I'll try it, but if that was the case, why would it do it on 3 separate computers?

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