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Forum Discussion

Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
2 years ago

I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.

When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later ...
Storage space
Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
2 years ago

Yes. I've done it on 3 different computers, both in and out of incognito mode.

Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
2 years ago

I just tried it on my phone (android) and it works as it should.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Noleafcloverx, thanks for the info! 

     

    It might have something to do with the browser's cache. Have you tried clearing it, to see if the behavior remains the same? 

    • Noleafcloverx's avatar
      Noleafcloverx
      Explorer | Level 3
      2 years ago
      I'll try it, but if that was the case, why would it do it on 3 separate computers?
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You have a great point there, but maybe it has to do with a browser's bug or the cache there Noleafcloverx.

         

        In any case, I want to rule it out entirely but if this doesn't work either, we'll troubleshoot further. 

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