Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.
When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorYou have a great point there, but maybe it has to do with a browser's bug or the cache there Noleafcloverx.
In any case, I want to rule it out entirely but if this doesn't work either, we'll troubleshoot further.
Clearing cache and cookies did not work.
- Walter
Thanks for clarifying that for us Noleafcloverx
As a last step, could you try logging out of your account and then back in and let us know if you still get the same results?
If the issue persists, we'll reach out via email to investigate further.
This did not work either.
- Hannah
Thanks for trying, Noleafcloverx.
I just emailed you to the address associated with your Community profile and we'll continue investigating there.
Thanks.
- As a note I deleted Dropbox off my phone and now I no longer have the problem. I keep an eye on it, but that may have been the issue.
Nevermind, its still doing it...
- Hannah
No worries, Noleafcloverx, just get back to my email, and we'll investigate this further internally.
Thanks.
