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Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
1 year ago

I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.

When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later ...
Storage space
Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
1 year ago

This did not work either.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for trying, Noleafcloverx.

 

I just emailed you to the address associated with your Community profile and we'll continue investigating there.

 

Thanks.

  • Noleafcloverx's avatar
    Noleafcloverx
    Explorer | Level 3
    1 year ago
    As a note I deleted Dropbox off my phone and now I no longer have the problem. I keep an eye on it, but that may have been the issue.
  • Noleafcloverx's avatar
    Noleafcloverx
    Explorer | Level 3
    1 year ago

    Nevermind, its still doing it...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    No worries, Noleafcloverx, just get back to my email, and we'll investigate this further internally.

     

    Thanks.

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