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Forum Discussion

Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
2 years ago

I can't access my Dropbox files as the "Upgrade your plan" prompt keeps appearing.

When I log into Dropbox I see the home screen for about 3 seconds then the "Upgrade your plan" screen appears. I select basic plan again and then it reloads the home screen and about 3 seconds later ...
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for trying, Noleafcloverx.

 

I just emailed you to the address associated with your Community profile and we'll continue investigating there.

 

Thanks.

Noleafcloverx's avatar
Noleafcloverx
Explorer | Level 3
2 years ago
As a note I deleted Dropbox off my phone and now I no longer have the problem. I keep an eye on it, but that may have been the issue.
  • Noleafcloverx's avatar
    Noleafcloverx
    Explorer | Level 3
    2 years ago

    Nevermind, its still doing it...

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, Noleafcloverx, just get back to my email, and we'll investigate this further internally.

     

    Thanks.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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