Forum Discussion

tglass's avatar
tglass
New member | Level 2
2 years ago

I can't delete files to make up space as I'm redirected to upgrade

I have an existing Dropbox account and the message from Dropbox is that I need to upgrade which I can't do the problem is I can't go into my existing Dropbox account and delete all the files to free ...
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @tglass - sorry to hear you're having issues with this.

 

There should be an option to close the prompt you mentioned. Could you clear your browser's cache and/or try another browser and let me know if this persists? 

 

If it does, please send us a screenshot so that we can have a visual too.

 

Thanks! 

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