Forum Discussion

RAVit1's avatar
RAVit1
Explorer | Level 3
2 years ago

I got an email saying I don't have enough space, but that's not true. Is this legit?

i have recieved a strange email from this address no-reply@em-s.dropbox.com it says:  "There's limited space available in your Dropbox. Even adding just one more file might stop your account fro...
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot, RAVit1! Have you received any similar emails since then or in the last few days?

 

If not, and you see the correct space usage on your Plan page here, please go ahead and ignore that email. 

 

I’d definitely like to know though if you’re still getting the same email, so that I can investigate this further.

RAVit1's avatar
RAVit1
Explorer | Level 3
2 years ago
Thanks, I have recieved like 5 from this address
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RAVit1, let me also jump in here! 

     

    We had an incident with false quota emails being sent accidentally around the time you first posted here, that has since been resolved. 

     

    Do you still face the same behavior, or did the emails stop ever since? 

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