Forum Discussion

fulldb0924p's avatar
fulldb0924p
New member | Level 2
25 days ago

I received an email about my space being full and my files deleted - how come?

Hello, i got this email stating i'm over space limit and i must upgrade before a specific date or files MAY be deleted. I guess it's a way to push up to pay for more.. Or not? I searched online but...
Delete
Quota
fulldb0924p's avatar
fulldb0924p
New member | Level 2
25 days ago

"Only files you own will be removed" sounds strange : what does it means?! I mean, files in my dropbox are mine, i guess..?!

For a while = you mean since last update in Sept 2025? That's not so long ago i'd say.. Is this for all accounts or only recent ones? Cause for an old one (few years old/unused) over the limit, i didn't get that mail at all.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
25 days ago

Hey fulldb0924p, just to clarify the "files you own" part, it means that it involves the files you have created or uploaded to your Dropbox account, not shared files added by others.

I hope this helps!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!