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Forum Discussion

cheyne's avatar
cheyne
New member | Level 2
6 years ago

I referred a friend and didn't get the extra space. Any ideas?

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
Referrals
Storage space
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hi there, orangeflava, thanks for reaching out to us. 

Could you check with the other user if they clicked directly on the invitation you sent them to set up their account?

Also, could you clarify exactly what the status of the referral under your Plan tab's Space earned is?

If you could send me a screenshot (without any personal info), that would be super helpful. 
ssartist's avatar
ssartist
New member | Level 2
5 years ago

hi all.

Similar issue—have been a long-time user—no referrals in a long time until recently when I set up a new account for my mother—with the referral—but I didn't get it.

Is there any way to check to see how to get the credit? thanks!

--ss

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