refer a friend bonus data not received for any of my referrals since 2018. today also I sent referral and the other person accepted the referral, created account and installed dropbox but my account says ineligible. Does anyone have any idea about it? I can't find any option to email support.

Alkady wrote: I appreciate your help. My friend already installed it on his PC and iPhone and also me. Have you both verified your email address yet? https://help.dropbox.com/storage-space/earn-space-referring-friends

Hey there, giakkos, thanks for posting here! I'm going to need some account-specific info, in order to have a closer look into this. That's why I think proceeding to an email would be a better idea, what do you think? Let me know!

Have they installed it on to a unique computer? It has to be a totally unique one? How much referral space have you already had poojajain ?

yes I know that they downloaded the dropbox app as a part of accepting the referral and then installed it. I don't know how much space I received from referrals but as I said earlier, I did not get extra space for some of my referrals and that is why I didn't sent referral to anyone from last 2 years but this time, I knew that someone was not using dropbox app so I sent referral link. But it seems like referral space is only provided for first few referrals only. is there a limit of how much space can be given as referral bonus? can you help me get the referral bonus? Thanks

poojajain wrote: is there a limit of how much space can be given as referral bonus? Yes, there is. You can earn up to 32 referrals. If you're on the Basic plan, each referral earns you 500 MB of space. I know that they downloaded the dropbox app as a part of accepting the referral and then installed it. But did they install it on a computer (not a mobile device), and did that computer ever have Dropbox installed on it before? It must be installed on a unique computer. Mobile devices don't count towards referrals.

refer a friend bonus data not received

33 Replies

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Mark
Super User II
3 years ago
Have they installed it on to a unique computer? It has to be a totally unique one?

How much referral space have you already had poojajain ?
poojajain
Explorer | Level 3
3 years ago
yes I know that they downloaded the dropbox app as a part of accepting the referral and then installed it.

I don't know how much space I received from referrals but as I said earlier, I did not get extra space for some of my referrals and that is why I didn't sent referral to anyone from last 2 years but this time, I knew that someone was not using dropbox app so I sent referral link. But it seems like referral space is only provided for first few referrals only.

is there a limit of how much space can be given as referral bonus? can you help me get the referral bonus?

Thanks
Rich
Super User II
3 years ago
poojajain wrote:

is there a limit of how much space can be given as referral bonus?

Yes, there is. You can earn up to 32 referrals. If you're on the Basic plan, each referral earns you 500 MB of space.

I know that they downloaded the dropbox app as a part of accepting the referral and then installed it.

But did they install it on a computer (not a mobile device), and did that computer ever have Dropbox installed on it before? It must be installed on a unique computer. Mobile devices don't count towards referrals.
poojajain
Explorer | Level 3
3 years ago
I did not referr so many people yet

yes this person installed on a computer and he did not have dropbox earlier.

are you from support team? can you check and give me that bonus space?

Thanks
Hannah
Dropbox Community Moderator
3 years ago
Hey poojajain, did this person also sign in to the Dropbox application with their account?

What's the referral's status on your plan page here?
Geoff S.10
Helpful | Level 7
3 years ago
I referred my son to Dropbox and he's happily using it, but I have not received the 500MB bonus. How long does it take to receive it?

Also, I understand there's a bonus for downloading and installing Passwords. Is there a special link for this? I just installed Passwords but did not see anywhere to request a bonus.

Thanks,

Geoff
Mark
Super User II
3 years ago
For the referral what does www.dropbox.com/referral_status show?
Geoff S.10
Helpful | Level 7
3 years ago
It says he did not yet install Dropbox, but this is my son's account and he uses my computer, so there will not be a separate install. I have taught him how to log in and out of his Dropbox so we don't get our accounts confused.
Rich
Super User II
3 years ago
Geoff S.10 wrote:

It says he did not yet install Dropbox, but this is my son's account and he uses my computer, so there will not be a separate install.

For a referral to be eligible, Dropbox must be installed on a unique computer (one that hasn't had Dropbox installed previously, and mobile devices do not count). Having him sign in on your computer would cause the referral to be ineligible.
Alkady
Explorer | Level 4
3 years ago
I received an email from Dropbox asking me to invite someone to Dropbox and get the additional storage, and my friend started using the app but didn’t get the storage also him?
Dr. Alkady