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Forum Discussion

cheyne's avatar
cheyne
New member | Level 2
6 years ago

I referred a friend and didn't get the extra space. Any ideas?

Hi, I referred a friend and did not get any extra storage. How can I contact dropbox support. The robot chat doesn't work.
Referrals
Storage space
JackBes21's avatar
JackBes21
New member | Level 2
3 years ago
Hi, I recently invited a friend by email from the appropriate section within the Dropbox app settings, he registered his new account after a few days from the invite link but I didn't get the free 500MB bonus in my account, I was wondering why.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JackBes21, thanks for reaching out to us.

     

    Is it possible that your friend didn't install the Dropbox desktop app on their computer?

     

    Can you check the referral status in your account settings and let us know how it appears?

    • JackBes21's avatar
      JackBes21
      New member | Level 2
      3 years ago
      Thanks a lot, i didn't know that you need to complete those steps to get the bonus, i thought you only needed to make someone register.
      I checked the section of the referral status and in fact it says "waiting for installation". I'll tell my friend to install it.
      Thanks a lot!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

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