Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

hillel's avatar
hillel
Explorer | Level 3
3 years ago
Solved

I tried Backups with a free trial, now it's already disabled but my storage on Dropbox isn't cleared

I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing - before it wouldn't let me delete the files - and now I no longer see the backup - only...
Computer Backup
Delete
Dropbox Backup
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
hillel wrote:

I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing

Have you checked your Backups page?

hillel's avatar
hillel
Explorer | Level 3
3 years ago

Thanks for your reply!

 

Yes, in the beginning I could see my backup there - but I couldn't delete the files.

now it's empty (no files or backups listed) but I'm still seeing the storage used on my account.

(if I click 'Deleted Files' there is nothing there either)

I need to remove the files, but currently I can't even see them.


  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot, hillel! 

     

    Can you also upload a screenshot of what you see on this page? Do you have any shared files perhaps that could be taking up space from your Dropbox account?

    • hillel's avatar
      hillel
      Explorer | Level 3
      3 years ago

       

      Thank you for the reply!

       

      Here's the screenshot:

       

      I didn't add any new files, and I've been using Dropbox for years now, I'm pretty sure it's the backups

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for that, hillel!

         

        Have you also checked your All files page for any large folders? You can also check their size with these steps. 

         

        Please let me know what you find. We’ll isolate the issue more this way, and see what we can try next.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!