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chiragsadhnani's avatar
chiragsadhnani
Explorer | Level 4
1 month ago
Solved

I'm concerned about what will happen to my files after downgrading my account

Hello Dropbox Community Team, I’m writing to raise a serious concern regarding a written assurance from Dropbox support that now appears to be contradicted. At the time of using Dropbox, a Dropbo...
Delete
downgrade
File access
Quota
Storage space
  • Hannah's avatar
    Hannah
    1 month ago

    Hey chiragsadhnani, thanks taking the time to post to our Community.

    I completely understand your concern over this, and I really appreciate your feedback, so I'll give you some info to clarify the situation.

    Our colleague was right in telling you that your files will stay in your account even if you downgrade it.

    However, there are some parameters that affect this, like your available storage space.

    You can see more about what happens if you exceed your available storage space here.

    Let me know if you have any further questions.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey chiragsadhnani, thanks taking the time to post to our Community.

I completely understand your concern over this, and I really appreciate your feedback, so I'll give you some info to clarify the situation.

Our colleague was right in telling you that your files will stay in your account even if you downgrade it.

However, there are some parameters that affect this, like your available storage space.

You can see more about what happens if you exceed your available storage space here.

Let me know if you have any further questions.

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