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Chetter0404's avatar
Chetter0404
Explorer | Level 4
4 years ago

I'm out of space but I have nothing in my files. Why?

I am getting popups saying that my Dropbox is running of our space. When I check it tells me I'm using 5.3 GB of 6.3 GB but I have virtually nothing in my files.  I have one folder that has 876 KB of...
Storage space
Chetter0404's avatar
Chetter0404
Explorer | Level 4
4 years ago

There is a file called CF Storage that is using up 5.33 GB of space. I tried to delete it but can't.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Chetter0404 wrote:

There is a file called CF Storage that is using up 5.33 GB of space. I tried to delete it but can't.

Is this folder within the backup folder named PC (for Windows) or Mac (for macOS)? If so, have you disabled the computer backup feature yet?

  • Chetter0404's avatar
    Chetter0404
    Explorer | Level 4
    4 years ago

    I was able to delete the backup file and it now shows I have lots of storage room. I tried to disable the backup feature but I get an error message:

     

    Error (500)

    Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Chetter0404, how are you today? 

       

      I'm happy you managed to resolve your storage issue by deleting the file you initially mentioned. As for the Error (500) did you get it when following these steps? 

       

      Let me know, and we'll take it from there. 

      • Chetter0404's avatar
        Chetter0404
        Explorer | Level 4
        4 years ago

        Here are some screen captures to show what I did that led to the error:

        \

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