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CETO's avatar
CETO
Explorer | Level 3
3 years ago
Solved

I'm told my disk space on dropbox is nearly full - I can't see how

I have checked my files and folders in Dropbox and they sum up to a total of 662 Mb. My account has 2 Gb storage space. Why should I need to upgrade? I'm on Mac OS Monterey, ver 12.6.1   I have re...
Storage space
  • Jay's avatar
    Jay
    3 years ago

    The difference in quota is the main factor, since the desktop app should always show the correct quota shown on the site.

     

    However, after reading the message again and translating it, the warning is a year old, so it should no longer be valid.

CETO's avatar
CETO
Explorer | Level 3
3 years ago

..and here is the answer to your second question

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi CETO, the two images don't seem to relate to the same account, since the site is showing the current quota on your account (and would always be the correct version), and it's underquota, when compared to the first image. 

 

Is the Dropbox desktop application from the Dropbox icon in the menu somehow signed into a different Dropbox account?

  • CETO's avatar
    CETO
    Explorer | Level 3
    3 years ago

    Hi Jay, as far as I know it's the same account. At least the content is the same wether I look at the desktop or in the web window. What exactly is it that indicates two different accounts?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      The difference in quota is the main factor, since the desktop app should always show the correct quota shown on the site.

       

      However, after reading the message again and translating it, the warning is a year old, so it should no longer be valid.

      • CETO's avatar
        CETO
        Explorer | Level 3
        3 years ago

        Jay , thank you for identifying the "problem". In the process I've also learned more about Dropbox.  

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