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Gofi's avatar
Gofi
Explorer | Level 3
3 hours ago

There are invisible files taking up my Dropbox space and I can't delete them.

Dropbox Plan I pay for 3 TB    A large UpdraftPlus backup was uploaded to my Dropbox. The files appeared briefly in Recent, but the actual folder has never been visible in All files. Sear...
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Gofi's avatar
Gofi
Explorer | Level 3
2 hours ago

There is nothing in “Backups.”

Updraft has its own names for its invisible folders. I searched for those proprietary paths, but they are completely hidden.

But I have now discovered that it is connected to an Updraft app. If I delete that app, will the invisible folders also disappear?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    29 minutes ago

    Hey Gofi, hope you don’t mind if I jump in here. 

    I can’t guarantee that disconnecting the app from Dropbox will have any impact on your current usage.

    However, can you send me a screenshot of your Subscriptions page here first? I can take a look and we’ll go from there.

    • Gofi's avatar
      Gofi
      Explorer | Level 3
      5 minutes ago

      Here is the 

      It seems that the UpDraft files are gone! Now I have my 3TB back. Is this right?????

       

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    15 minutes ago
    Gofi wrote:

    If I delete that app, will the invisible folders also disappear?

    Almost certainly not I'm afraid.

    I'd suggest trying to delete them from within UpDraft first

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