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IoannisGeo's avatar
IoannisGeo
Helpful | Level 5
3 years ago
Solved

Issue with Storage Space

I do have an issue with my Basic Storage Space on Dropbox.   I have a Basic Storage Space of 2.75 GB. All my actual files/folders are not more than 900MB. Dropbox insists that I use a space of 1.4...
Storage space
  • IoannisGeo's avatar
    IoannisGeo
    3 years ago

    Guys, I found it!

    Go to Back Up All  and all the folders are there. Once you delete them make sure you also remove them from the ''Show deleted backups'' file!

     

    Thanks for all the help JOY !

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The Backup feature is a separate system and doesn't show up in the Dropbox folder itself. 

 

Were you able to free up your quota from your account after disabling the backup?

IoannisGeo's avatar
IoannisGeo
Helpful | Level 5
3 years ago

Unfortunately I was not able to free up my quota from my account after disabling the backup!

I even disconnected the PC that did the back up automatically!

 

What can I do to free it up?

  • wutthebeep's avatar
    wutthebeep
    New member | Level 2
    3 years ago

    I have the same issue, it drives me crazy.. it says I used up all my storage, but there are no files in my dropbox, how to delete the hidden files?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try accessing the backup directly from this page for PC, and this page for Mac to see if it helps?

    • IoannisGeo's avatar
      IoannisGeo
      Helpful | Level 5
      3 years ago

      Guys, I found it!

      Go to Back Up All  and all the folders are there. Once you delete them make sure you also remove them from the ''Show deleted backups'' file!

       

      Thanks for all the help JOY !

About Storage Space

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