Forum Discussion

Ben Malone's avatar
Ben Malone
New member | Level 2
3 years ago
Solved

I've cleared a lot of space in my dropbox but its still saying its full

I've deleted Gigabytes of space on my dropbox, but still it says its full and won't let me use it anymore.  Please can someone help, thank you! 
Quota
Storage space
  • marina dragonetti's avatar
    marina dragonetti
    3 years ago
    Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi marina dragonetti! 

 

Just to clarify, where are you seeing that your Dropbox account is still over-quota? Do you see this here or on your desktop app instead?

 

You can also send me a screenshot, if you prefer.

  • marina dragonetti's avatar
    marina dragonetti
    Helpful | Level 5
    3 years ago
    Hi Nancy, it was in the app on the pc. Finally I understood that the problem was the backup, I disconnected the pc, delete the backup, disinstalled and installed the app, and now it's ok. thanks for the answer!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!