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Goochman's avatar
Goochman
New member | Level 2
2 hours ago

I've deleted all of my files on the desktop app, but my Dropbox account is still over-quota.

Dropbox Plan Free Device Mac Operating System/Browser (if using the web) macOS Dropbox App Version (if using the app)   Question or Issue Like many users I am getting the Tea...
Delete
Dropbox Basic
Error Messages
Quota
Storage space
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
2 hours ago

Welcome to the community Goochman​ 

Your Dropbox account may be over quota (2.65 GB used of a 2.0 GB limit), which can pause syncing and prevent changes until you’re back under the limit. The key thing to know is that other members’ local files do not affect your Dropbox storage unless the content is actually stored in Dropbox.

Please sign in on Dropbox web, delete or move some of the largest files and folders you own, and leave any shared folders you no longer need. Once your usage is back under 2 GB, everything should start working again (it can take a little time for storage totals to refresh).

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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