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Forum Discussion
Solved
Dropbox tells me that I'm over-quota, but I only see 2.4GB of files.
Dropbox Plan
Basic
Device
PC
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
238.4.6075
Question or Issue
As a basic user I see that I am entitled to 3 GB of storage space. Dropbox tells me that I use 3.03GB of 3GB. However, I can see that my dropbox folder has 2,4GB. I have checked the cache as well and it is empty. Is there a bug or something that I miss?
Thanks in advance!
Thanks for dropping by the community parisppdo, to start I would investigate these things
- Shared folders: They count against your quota even if stored locally in a different location or not synced. Have you added any shared folders to your account?
- Deleted files that are still in the deleted items list continue to count until permanently deleted.
- Backups: Dropbox Backups count toward total storage and may not appear in the local Dropbox folder.
When we encounter issues like yours, one of these is usually the culprit
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- Dell_Dropbox
Community Manager
Thanks for dropping by the community parisppdo, to start I would investigate these things
- Shared folders: They count against your quota even if stored locally in a different location or not synced. Have you added any shared folders to your account?
- Deleted files that are still in the deleted items list continue to count until permanently deleted.
- Backups: Dropbox Backups count toward total storage and may not appear in the local Dropbox folder.
When we encounter issues like yours, one of these is usually the culprit
Thank you for your time and effort all!
The mismatch was due to Backups.
