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parisppdo's avatar
parisppdo
New member | Level 2
1 month ago
Solved

Dropbox tells me that I'm over-quota, but I only see 2.4GB of files.

Dropbox Plan Basic Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6075 Question or Issue As a basic user I see ...
Dropbox Basic
Error Messages
Notifications
Storage space
  • Dell_Dropbox's avatar
    Dell_Dropbox
    1 month ago

    Thanks for dropping by the community parisppdo​, to start I would investigate these things

    • Shared folders: They count against your quota even if stored locally in a different location or not synced. Have you added any shared folders to your account?
    • Deleted files that are still in the deleted items list continue to count until permanently deleted.
    • Backups: Dropbox Backups count toward total storage and may not appear in the local Dropbox folder.

     

    When we encounter issues like yours, one of these is usually the culprit

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi from me as well, parisppdo! If you want to double check your Backups and make sure you don't have files that are taking up your Dropbox space there, you can go to this page.

About Storage Space

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