Can't remove an unknown shared folder from my account because I'm over quota

Hey hannaheagle​ - thanks for posting on our Community! 

Can you please clarify if you've tried following these steps? 

Let me know when you get the chance and we'll take it from there.

This is a message for Walter or anyone else that might be able to help:

I had originally sent this message:  Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know.
It’s pushed my account over quota so I can’t remove or leave it.
Could a Dropbox moderator please remove me from that shared folder and restore my space?
Thank you.

You, thankfully, responded with suggestions that did not work.  I tried then to respond to your message but the message kept coming back undelivered:  

Thank you, Walter,      When I click on the three ellipses … the only option is “Remove Me.” I click that and get a message: We were unable to complete your request. I appreciate any help you can offer.   Thanks,  Hannah.   

So, I'm hoping you will have another idea how to get rid of that 8GB  in my dropbox.  Thank you.

hannaheagle wrote:

I tried then to respond to your message but the message kept coming back undelivered:

You can't reply to the forum emails. They're just notifications. You have to come back to the forums and reply in your original thread. I've moved your most recent reply into your original thread. Use the links in the email to come back to the forums if you need to reply again.

Thanks for giving it a go for me, Hannah. I've just sent you an email to investigate internally, so please take a look at your inbox and we'll take it from there.