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hannaheagle's avatar
hannaheagle
Explorer | Level 4
2 months ago
Solved

Can't remove an unknown shared folder from my account because I'm over quota

Macbook, Mojave 10.4.6, Chrome: Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know. It’s pushed my account over quota so I can’t remove or leave it...
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Shared Folders
  • Neal's avatar
    Neal
    2 months ago

    Hi hannaheagle​,

    I just wanted to step in and check something with you.

    I had one of our team take a look at your account and by the looks of it, the 8gb folder in question is no longer shared with you.

    I'm wondering when you clicked "Remove me", if it actually worked but that error message popped up mistakenly.

    Could you confirm if you still have access to this folder or not?

hannaheagle's avatar
hannaheagle
Explorer | Level 4
2 months ago

Hi Dropbox team, a large shared folder (“Steve’s Videos”) was added to my account by someone I don’t know. It pushed me over quota. You helped me by removing the folder, but I still can’t use my account and Dropbox keeps asking me to upgrade even though I never added that folder. Can you please fix my account so my storage and access are restored? 

Thanks, Hannah

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
hannaheagle wrote:

Can you please fix my account so my storage and access are restored? 

There isnt anything to fix at Dropbox side. 

If your account at http://www.dropbox.com/account/plan shows you over quota you need to delete files to get you under quota. For the share make sure you have left it at http://www.dropbox.com/share. 

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