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Unknown credit card charge on basic free account
I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming from and why we were charged when I have a basic account.
- Thanks for the update and I hope you had a great weekend!
Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?
Let me know!
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- Hannah
Dropbox Community Moderator
Hey Danabccrrfoxvalley, welcome aboard our Community!
If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account.
You can try our lookup tool, to search for the payment and see which account it's for.
Let me know if you have more questions! There is no transaction ID to look up, so I'm not sure where to go from here. I believe this is a fraudulent charge.
- HannahThanks for the update and I hope you had a great weekend!
Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?
Let me know! I was charged $119.88 on my personal credit card for Dropbox Plus, which I did not sign up for. Please refund asap. Thank you.
Yes please!
There is a transaction ID MVG6T4QTYC74. Please advise.
- HannahOK, Danabccrrfoxvalley, I just reached out to you, so make sure to check your email!
Also, beat lakeside, would you like me to reach out to you via email as well, so we can look into this?
Let me know. Hi Hannah
Please contact me to resolve this issue.
Thank you!
Elizabeth Nyland
- HannahSure thing beat lakeside, make sure to check your email!
Hi Hannah can u contact me by email i have same problem its urgent
