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Danabccrrfoxvalley's avatar
Danabccrrfoxvalley
Explorer | Level 4
5 years ago
Solved

Unknown credit card charge on basic free account

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming f...
billing
Payments
  • Hannah's avatar
    Hannah
    5 years ago
    Thanks for the update and I hope you had a great weekend!

    Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

    Let me know!
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
OK, Danabccrrfoxvalley, I just reached out to you, so make sure to check your email!

Also, beat lakeside, would you like me to reach out to you via email as well, so we can look into this?

Let me know.
beat lakeside's avatar
beat lakeside
Explorer | Level 3
5 years ago

Hi Hannah

 

Please contact me to resolve this issue.

 

Thank you!

Elizabeth Nyland

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Sure thing beat lakeside, make sure to check your email!
  • beat lakeside's avatar
    beat lakeside
    Explorer | Level 3
    5 years ago

    Hannah

    Email me asap or I will contact the Better Business Bureau. 

    Elizabeth

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