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hannaheagle's avatar
hannaheagle
Explorer | Level 4
2 months ago
Solved

Can't remove an unknown shared folder from my account because I'm over quota

Macbook, Mojave 10.4.6, Chrome: Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know. It’s pushed my account over quota so I can’t remove or leave it...
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Shared Folders
  • Neal's avatar
    Neal
    28 days ago

    Hi hannaheagle​,

    I just wanted to step in and check something with you.

    I had one of our team take a look at your account and by the looks of it, the 8gb folder in question is no longer shared with you.

    I'm wondering when you clicked "Remove me", if it actually worked but that error message popped up mistakenly.

    Could you confirm if you still have access to this folder or not?

hannaheagle's avatar
hannaheagle
Explorer | Level 4
2 months ago

This is a message for Walter or anyone else that might be able to help:

I had originally sent this message:  Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know.
It’s pushed my account over quota so I can’t remove or leave it.
Could a Dropbox moderator please remove me from that shared folder and restore my space?
Thank you.

You, thankfully, responded with suggestions that did not work.  I tried then to respond to your message but the message kept coming back undelivered:  

Thank you, Walter,      When I click on the three ellipses … the only option is “Remove Me.” I click that and get a message: We were unable to complete your request. I appreciate any help you can offer.   Thanks,  Hannah.   

So, I'm hoping you will have another idea how to get rid of that 8GB  in my dropbox.  Thank you.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
31 days ago

Thanks for giving it a go for me, Hannah. I've just sent you an email to investigate internally, so please take a look at your inbox and we'll take it from there. 

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