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hannaheagle's avatar
hannaheagle
Explorer | Level 4
2 months ago
Solved

Can't remove an unknown shared folder from my account because I'm over quota

Macbook, Mojave 10.4.6, Chrome: Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know. It’s pushed my account over quota so I can’t remove or leave it...
Delete
Shared Folders
  • Neal's avatar
    Neal
    28 days ago

    Hi hannaheagle​,

    I just wanted to step in and check something with you.

    I had one of our team take a look at your account and by the looks of it, the 8gb folder in question is no longer shared with you.

    I'm wondering when you clicked "Remove me", if it actually worked but that error message popped up mistakenly.

    Could you confirm if you still have access to this folder or not?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey hannaheagle​ - thanks for posting on our Community! 

Can you please clarify if you've tried following these steps? 

Let me know when you get the chance and we'll take it from there.

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