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hannaheagle's avatar
hannaheagle
Explorer | Level 4
2 months ago
Solved

Can't remove an unknown shared folder from my account because I'm over quota

Macbook, Mojave 10.4.6, Chrome: Hi, a shared folder named “Steve’s Videos” (8 GB) was shared with me by someone I don’t know. It’s pushed my account over quota so I can’t remove or leave it...
Delete
Shared Folders
  • Neal's avatar
    Neal
    2 months ago

    Hi hannaheagle​,

    I just wanted to step in and check something with you.

    I had one of our team take a look at your account and by the looks of it, the 8gb folder in question is no longer shared with you.

    I'm wondering when you clicked "Remove me", if it actually worked but that error message popped up mistakenly.

    Could you confirm if you still have access to this folder or not?

hannaheagle's avatar
hannaheagle
Explorer | Level 4
2 months ago

Hi Neal,

No, I do not have access to the 8gb folder and I got rid of a couple of other things and now I'm no longer getting the message to upgrade. Thanks for checking back in. 

Hannah

Neal's avatar
Neal
Icon for Community Manager rankCommunity Manager
30 days ago

Glad to hear it hannaheagle​!

Please let us know if you need anything else!

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