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Forum Discussion
Solved
I've deleted all of my files on the desktop app, but my Dropbox account is still over-quota.
Dropbox Plan
Free Device
Mac Operating System/Browser (if using the web)
macOS Dropbox App Version (if using the app)
Question or Issue
Like many users I am getting the Tea...
Welcome to the community Goochman
Your Dropbox account may be over quota (2.65 GB used of a 2.0 GB limit), which can pause syncing and prevent changes until you’re back under the limit. The key thing to know is that other members’ local files do not affect your Dropbox storage unless the content is actually stored in Dropbox.
Please sign in on Dropbox web, delete or move some of the largest files and folders you own, and leave any shared folders you no longer need. Once your usage is back under 2 GB, everything should start working again (it can take a little time for storage totals to refresh).
Thank you for the reply.
I have already deleted all of the files (except for one small 243 kb file) on Feb 17th. Even today, it is still showing that I am over quota, even though the 0 bytes where the club files were stored.
I have been waiting patiently for it to update, but so far it hasn't
Full disclosure: In desperation, I have started a second dropbox under a second email address. At this point, I only have some small test files there. I was trying to separate my personal files into a new Dropbox that would then be independent of the club files. I don't know if that might have an effect my problem.
Dave G
Dell_Dropbox
Community Manager
Community ManagerGotcha, thx for the additional details. Creating a second Dropbox account will not affect the storage on your original account, so we can focus on what’s still counting toward the original quota.
Even if “All files” looks empty, your storage can still be over quota if you’re a member of a shared folder, since shared folders often count toward your storage total. Please log into the original account on Dropbox.com, go to your storage details, and check whether you’re still part of any shared folders you can leave.
