Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
I've deleted all of my files on the desktop app, but my Dropbox account is still over-quota.
Dropbox Plan
Free Device
Mac Operating System/Browser (if using the web)
macOS Dropbox App Version (if using the app)
Question or Issue
Like many users I am getting the Tea...
Welcome to the community Goochman
Your Dropbox account may be over quota (2.65 GB used of a 2.0 GB limit), which can pause syncing and prevent changes until you’re back under the limit. The key thing to know is that other members’ local files do not affect your Dropbox storage unless the content is actually stored in Dropbox.
Please sign in on Dropbox web, delete or move some of the largest files and folders you own, and leave any shared folders you no longer need. Once your usage is back under 2 GB, everything should start working again (it can take a little time for storage totals to refresh).
Jay,
I am the admin on the account. I have shared the account with the other 6 members of the executive. The account that I am using has been my personal account for years.
I did use the account to transfer a bunch of photos from our President to a family member through the account. I had for gotten the photos completely, until I found a couple of folders on my personal hard drive that still contains those photos. As far as I know, they are not still connected wth the account, but I could be wrong. They don't show up on the things that I can see when I look.
Dave G
- Jay
Dropbox Community Moderator
Since the screenshot shows that the majority of the quota is being used up in shared files or folders, could you check out the shared tab on the Dropbox site to see if there are any files there taking up a lot of space?
I'm not sure if this is what you are looking for. The first screen shot is what came up with the "shared tab" link.
Dave G
[Removed as per Community Guidelines]
- Jay
Thanks for the image, this is a team folder, which is also shared, which means that there could be some files in that folder which would be taking up the quota.
Are you able to go into that folder to see the size of the files within?
