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ajondexea's avatar
ajondexea
New member | Level 2
3 years ago
Solved

Lost earned storage data after downgrading subscripiton

I  have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Dropbox Basic
Dropbox Plus
Quota
Referrals
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ajondexea, thanks for bringing this to our attention.

 

Referrals would not be removed from an account when you downgrade. You should still be able to view them on your account from this page.

 

Your total quota should also be shown here as well.

 

If you're not seeing the referrals there, please let me know!

ajondexea's avatar
ajondexea
New member | Level 2
3 years ago

Thank you Jay. That was useful. I do seem to have the amount of GB from previous referrals. It seems that the problem is that that it keeps saying that I don;t have enought espace. 

I have erase everything that I can erase so I should have less than 2gb but it still says that I am using 18gb. I have erase all shared files as I have seen this may be the problem but it still tell me I am using 18gb. I cannot find anything else to erase.

I don;t know what else to do. Can you help, please?

Thanks

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Have you accidentally activated Backups? 

    www.dropbox.com/backups 

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