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Forum Discussion

ajondexea's avatar
ajondexea
New member | Level 2
3 years ago
Solved

Lost earned storage data after downgrading subscripiton

I  have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Dropbox Basic
Dropbox Plus
Quota
Referrals
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ajondexea, thanks for bringing this to our attention.

 

Referrals would not be removed from an account when you downgrade. You should still be able to view them on your account from this page.

 

Your total quota should also be shown here as well.

 

If you're not seeing the referrals there, please let me know!

Hilly77's avatar
Hilly77
Explorer | Level 4
3 years ago

I have exactly the same problem.  I downgraded from a large professional account to a free account. With credits for good behavior I should have had 8.25GB but instead it now says that I have, once again, 2GB.  This just doesn't seem right or fair but it seems seems to be happening to a large number of people in the system.  I would like to consider using Dropbox for my next business venture but not if it doesn't support my in this transition.  

Regards

Hilly77

Happy to reveal name and account information to actual Dropbox staff but I just can't find a single email address to write to about this problem... it looks like your system is designed this way to discourage communication.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Hilly77, could you confirm the total amount of quota on your account as displayed on this page? A screenshot of this would help greatly!

    • Hilly77's avatar
      Hilly77
      Explorer | Level 4
      3 years ago

      ā€ƒ

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the image. As you can see, the total quota on your account is 8.25 GB, as you mentioned you should have on your account. Where are you seeing 2 GB for your quota?

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