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Forum Discussion
alanS
4 years agoExplorer | Level 4
Mac seems to think HD is full of DropBox files?
I'm using a Mac and have about 100Gb of DropBox folders, many are local on my HD as well (I have DropBox Plus 2Tb plan).
I went through and changed all files to online only (grey icon) and now my D...
- 4 years ago
Hey alanS, sorry to jump in here, but I just wanted to mention that this space might be taken up by the cache folder that Dropbox creates on your computer.
If the desktop app has finished syncing and it's 'up to date' in your menu bar, you could try deleting it to free up some hard drive space.
Let me know if this helps, Alan.
Walter
Dropbox Community Moderator
4 years agoHey alanS, sorry to jump in here, but I just wanted to mention that this space might be taken up by the cache folder that Dropbox creates on your computer.
If the desktop app has finished syncing and it's 'up to date' in your menu bar, you could try deleting it to free up some hard drive space.
Let me know if this helps, Alan.
rproco
3 years agoExplorer | Level 4
I seem to be having the same issue but can't really understand if I've been able to delete the cache. I transferred a large file from an external hd straight to dropbox that is online-only and my system data jumped filling all the space on my hd. I now can't even transfer any file from an external hd to dropbox as it say I need to free up space to do the transfer. I've used the shortcut SHIFT COMMAND (.)period for deleting cache which brought up a greyed out dropbox file but it wasn't labeled cache in any way. I deleted it anyway but didn't solve my problem. Any help would be appreciated as this makes my 2tb dropbox storage pretty useless if I can't even transfer files from and external hd. I did find somewhat of a workaround using dropbox.com and transferring that way but takes forever.
- Hannah3 years ago
Dropbox Community Moderator
Hey rproco, thanks for posting here!
Just wanted to clarify that when you add a file to your Dropbox on a computer, the file will need space to do the initial sync, so even if you've set new files to sync as online-only, you will first need space to sync the file.
After syncing is finished, you can go ahead and switch it to online-only, to free up the space.
I hope this helps, but let me know if you have any questions.
- rproco3 years agoExplorer | Level 4Hi Hannah,
Thanks for your reply. Yes, this is what I assumed but my hd never frees up after the transfer has completed, even after setting to online-only. Also, to clarify, will the sync need to allocate space on the hd as the same size of the file? I am transferring files generally 70gb and up.- Megan3 years ago
Dropbox Community Moderator
Hi rproco, sorry to jump in here!
Can you clarify the app's current syncing status, please? Is it up to date?
As for the file size, if you change the file to online-only, then it would take up 0 hard drive space, if you don't it would take up the actual file size space.
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