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Forum Discussion

sepijav's avatar
sepijav
New member | Level 2
2 months ago

My account says it's out of storage but I don't have many files

My account is not working because it says "out of storage". However, the total size of my files in Dropbox is much lower than what the app shows. There is no files in my trash. What is wrong?
Storage space
sepijav's avatar
sepijav
New member | Level 2
2 months ago

I found the problem! It was backup files. Here https://www.dropbox.com/backup/all

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey sepijav, thanks for reaching out to us.

I'm glad to see you were able to figure out where the issue was coming from.

If you need anything else, please let us know!

About Storage Space

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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