Forum Discussion

steve G's avatar
steve G
Helpful | Level 6
3 years ago
Solved

My desktop files are still in my Dropbox folder, even though I disabled backup

Hi, I'm having problems with dropbox back up. I am trying to get it to stop backing up my folders. I have stopped it in preferences in the desktop app, and right now the options are to turn backups o...
desktop
Dropbox Backup
Storage space
  • steve G's avatar
    steve G
    3 years ago

    Hi Walter,

    I think I have finally managed to delete everything and so far, its not coming back. Definitely nothing to do with bandwidth, I've been using dropbox for years without any issues and I have g/bit connection. Will report back if I have further issues.

    Thanks for your help.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey steve G, thanks for reaching out and sorry to see you're having trouble with this.

 

During the process of disabling backup you should have been asked, if you want your files to remain in Dropbox or return to your Mac.

 

However, can you check your backups page here, to see if your backup appears as disabled?

 

Let me know what you find.

steve G's avatar
steve G
Helpful | Level 6
3 years ago

Hi Hannah

Thanks for responding. I can't see anything that suggests the backup is disabled. Under status it just says 'done'. If i go the manage backups it says 'lets get started' which suggests that there is no backup?? However I can see 2 back up folders on the back up page. Should I delete these folders?

Thanks

steve

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here, Steve.

     

    Deleting the folders will definitely free up your Dropbox space, but I would first make sure that you download a copy of them, before deleting them, just to make sure you don't lose any files.

    • steve G's avatar
      steve G
      Helpful | Level 6
      3 years ago

      Hi Hannah, I have disabled back ups but i still can't seem to delete the files and whatsmore dropbox now says that it is syncing 5 million + files! My back up definitely wasn't that big! Any thoughts?? Thank you

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey steve G, sorry to jump in here, but could you let us know if syncing is stuck at the same number of files or if it's dropped down now?

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