Forum Discussion

steve G's avatar
steve G
Helpful | Level 6
3 years ago
Solved

My desktop files are still in my Dropbox folder, even though I disabled backup

Hi, I'm having problems with dropbox back up. I am trying to get it to stop backing up my folders. I have stopped it in preferences in the desktop app, and right now the options are to turn backups o...
desktop
Dropbox Backup
Storage space
  • steve G's avatar
    steve G
    3 years ago

    Hi Walter,

    I think I have finally managed to delete everything and so far, its not coming back. Definitely nothing to do with bandwidth, I've been using dropbox for years without any issues and I have g/bit connection. Will report back if I have further issues.

    Thanks for your help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey steve G, sorry to jump in here, but could you let us know if syncing is stuck at the same number of files or if it's dropped down now?

steve G's avatar
steve G
Helpful | Level 6
3 years ago

Hi Walter. The number of files syncing seems to have now reduced dramatically, although it is still in the 10,000s. I can't seem to turn off or delete the backup that i no longer need and dropbox is still creating numerous files in my documents folder called Mac (2) (Selective Sync Conflict 213). I have turned off syncing on all folders, tried to stop the back ups and even though they appear to have been deactivated in the preferences, its still backing up something. Help!

Thanks

steve

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi steve G, I see. 

     

    Do you see any syncing icons when you access your Backup folder, inside Dropbox?

     

    If I were you, I'd wait until the app is up to date, and then delete any content you don't need. 

    • steve G's avatar
      steve G
      Helpful | Level 6
      3 years ago

      Hi Megan, you mean on my desktop folder? If so, yes, I've had the blue circle for all the files for days now. Constantly seems to be syncing but in reality doesnt do anything. In the dropdown from the menu bar it has had the same number of files syncing for the whole day, nothing has changed. I'm totally lost with this. No idea what to do. I have 213 selective sync conflict duplicate folders, all of which are trying to sync with something. Any suggestions?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey steve G, could  you send us a screenshot of the app's status as shown in your menu bar at the moment?

         

        Also, have you tried adjusting your bandwidth settings through the app's preferences or rebooting your computer? 

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