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Mark312's avatar
Mark312
Explorer | Level 3
2 years ago
Solved

My storage is full, and I have issues deleting my Backup, can't get it right.

Hi I'm becoming quite frustrated as my storage space is full even though I've deleted most of the files. I think the backup is the issue, but I've followed all the links to deleting backups but not...
Dropbox Backup
Storage space
  • Jay's avatar
    Jay
    2 years ago

    By connected to Dropbox, I mean that you signed into the Dropbox desktop application on a computer. As you mentioned you have another machine, it's possible that this is the computer that is also backing up to the site, which is why you can't disable it from your current machine. 

     

    When you next have access to that machine, check to see if the backup is enabled, and then disable it to free up the quota on your account.

Mark312's avatar
Mark312
Explorer | Level 3
2 years ago

Thanks Walter

On the Backups page I click on the one named PC (there is another named PC(1) which shows as Unlinked) 

When I try to delete I see the pop up below:

 

 

 

 

 

 

Neither option "Backup Settings" or "I don't have access" allow me to go further.

 

The Plan tab shows me this:

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you have the desktop app installed on the mentioned computer at the moment Mark312?

 

If so, can you navigate to the backups tab from the app's preferences and see if you can disable it from there? 

  • Mark312's avatar
    Mark312
    Explorer | Level 3
    2 years ago

    Thanks,

    Screenshot below.

    I can't see any option except Manage backups - clicking on this just asked me to set up a new backup.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshot and the additional information there Mark312 - much appreciated.

       

      I'm not sure if this will work, but could you try clearing your browser's cache or try another browser to navigate to your backups page and see if you can delete your backups from there?

       

      Also, on your backups page, do you see the Beta label anywhere on your screen? 

      • Mark312's avatar
        Mark312
        Explorer | Level 3
        2 years ago

        Hi Walter

        OK, cleared cache for Firefox (I usually used Chrome)

        Logged into online Dropbox with Firefox, found backups. Was unable to delete - got the following pop up:

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

         

        I clicked "I don't have access" but it then asked me to unlink the pc - not sure how that would help so didn't proceed.

         

        Yes, it says Beta when logged in through Firefox.

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