Forum Discussion

Mark312's avatar
Mark312
Explorer | Level 3
3 years ago

My storage is full, and I have issues deleting my Backup, can't get it right.

Hi I'm becoming quite frustrated as my storage space is full even though I've deleted most of the files. I think the backup is the issue, but I've followed all the links to deleting backups but not...
Dropbox Backup
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot and the additional information there Mark312 - much appreciated.

 

I'm not sure if this will work, but could you try clearing your browser's cache or try another browser to navigate to your backups page and see if you can delete your backups from there?

 

Also, on your backups page, do you see the Beta label anywhere on your screen? 

Mark312's avatar
Mark312
Explorer | Level 3
3 years ago

Hi Walter

OK, cleared cache for Firefox (I usually used Chrome)

Logged into online Dropbox with Firefox, found backups. Was unable to delete - got the following pop up:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I clicked "I don't have access" but it then asked me to unlink the pc - not sure how that would help so didn't proceed.

 

Yes, it says Beta when logged in through Firefox.

  • Mark312's avatar
    Mark312
    Explorer | Level 3
    3 years ago

    Hi,

    Unfortunately run out of time today. Please could we pick this up again tomorrow?

    Mark

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Mark312, did you have another computer connected to Dropbox at some point, or is still connected and trying to backup to the site?

       

      Can you see another device on this page?

      • Mark312's avatar
        Mark312
        Explorer | Level 3
        3 years ago

        Thanks Jay

        I'm not sure what you mean by connected to DropBox. I first set up my account a long time ago and I've probably logged in on at least 8 - 10 different pc's since then. 

        On the list of Connected devices I don't recognise the one called DESKTOP-PUMP350. The location of Preston makes sense, but all of my pc's here are Windows 10, there's just one I can't check at present as it's at home.

         

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