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Mark312's avatar
Mark312
Explorer | Level 3
2 years ago
Solved

My storage is full, and I have issues deleting my Backup, can't get it right.

Hi I'm becoming quite frustrated as my storage space is full even though I've deleted most of the files. I think the backup is the issue, but I've followed all the links to deleting backups but not...
Dropbox Backup
Storage space
  • Jay's avatar
    Jay
    2 years ago

    By connected to Dropbox, I mean that you signed into the Dropbox desktop application on a computer. As you mentioned you have another machine, it's possible that this is the computer that is also backing up to the site, which is why you can't disable it from your current machine. 

     

    When you next have access to that machine, check to see if the backup is enabled, and then disable it to free up the quota on your account.

Mark312's avatar
Mark312
Explorer | Level 3
2 years ago

Thanks Jay

I'm not sure what you mean by connected to DropBox. I first set up my account a long time ago and I've probably logged in on at least 8 - 10 different pc's since then. 

On the list of Connected devices I don't recognise the one called DESKTOP-PUMP350. The location of Preston makes sense, but all of my pc's here are Windows 10, there's just one I can't check at present as it's at home.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

By connected to Dropbox, I mean that you signed into the Dropbox desktop application on a computer. As you mentioned you have another machine, it's possible that this is the computer that is also backing up to the site, which is why you can't disable it from your current machine. 

 

When you next have access to that machine, check to see if the backup is enabled, and then disable it to free up the quota on your account.

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