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Forum Discussion

Pervez's avatar
Pervez
Explorer | Level 3
4 years ago
Solved

Need more storage space - Chat Unavailable

Our Dropbox is out of storage and have the ability to request more space. Under the admin > help section, both Chat and English Phone are currently unavailable.

We pay for 24/7 Chat Support through our Business Advanced plan, and to not be able to get any response less than 24 hours via email is kind of ridiculous.

 

About Storage Space

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